Customer Service Clerk
This post is no longer available
The company is a warehousing/logistics company that has been building a strong global network combining the know-how gained in domestic and global logistics.
You will be responsible for handling various customers’ requests and inquiries and assists existing and new customers to meet their requests.
Salary
$ 35K-40K / year
Job Location
Torrance, CA
Type of employment
Full time
Language
English, Japanese
Work hours
8:30 AM - 5:30 PM
Remote Work
☓
Industry
Logistics and Supply Chain
Visa Sponsor
NO
Posted
4 years ago
Job ID
#1370
Benefits
Competitive employee benefits package
(Insurance, Sick Leave, Paid Vacation etc)
Responsibilities and Duties
- Handle and resolve various complaints and claims from customers talking to the Supervisor / Manager depending on the difficulty.
- Coordinate inquiries and orders from customers with warehousing operation employees.
- Provide quotations to the customer and rates to other branches.
- Track shipments and informs customers of shipment status.
- Handle daily shipment arrangements such as scheduling a pick-up and deliveries, preparing documents related to warehousing operation, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.
- Issue invoices to customers according to mutually agreed quotations.
- Perform special projects and other miscellaneous duties as assigned by the Supervisor.
Qualifications
- Fluency in Japanese - Professional Working to Native Level is a big plus.
- Prior experience in the Warehousing or Logistics industries desirable.
- Knowledge of general office equipment including phones, fax, copier, personal computer, printer, scanner, etc.
- Ability to multitask to manage priorities effectively with attendance and punctuality.
- Ability to display professionalism through sound judgment, initiative, flexibility, and attention to detail.
- Willingness to solve problems and collaborate across departments to achieve aligned goals
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