Customer Support Representative
This post is no longer available
The company provides innovative and cost-effective insurance products and strategies.
You will be responsible for providing effective customer service for customers by using excellent, in-depth knowledge of company products and programs.
Salary
$ 50K-60K / year
Job Location
Torrance, CA
Type of employment
Full time
Language
English, Japanese
Work hours
9:00 AM - 6:00 PM
Remote Work
△（Temporarily due to COVID-19）
Industry
Insurance
Visa Sponsor
NO
Posted
2 years ago
Job ID
#1279
Benefits
Competitive employee benefits package
(Insurance, 401k, Sick Leave, Paid Vacation etc)
Responsibilities and Duties
- Act as a liaison with insurance carriers, providers, and employees to resolve claims (including assistance in the appeals process), billing, eligibility, and any other coverage issues.
- Assist with commission tracking and invoicing.
- Preparation of employee benefit booklets and open enrollment materials as needed under the direction of the Account Manager.
- Communicate with Account Management Team, employees, and insurance carriers to resolve benefit issues.
- Processe client eligibility requests including enrollments, terminations, and changes using various online portals or benefits administration systems..
- Under the direction of the Account Manager, assist with census preparation for marketing or implementation purposes.
- Answer employee benefits and insurance coverage questions.
- Participate in seminars and educational classes for development of skills and knowledge.
- Performs miscellaneous duties and projects as assigned.
Qualifications
- Fluency in Japanese - Professional Working to Native Level.
- Proficient with MS Office Suite.
- Strong mathematical and analytical skills.
- Excellent verbal and written communication skills.
- Exceptional customer service skills.
- Ability to work independently and make accurate decisions and demonstrate good judgement.
- Maintain positive working relationships and clear communication with co-workers, vendors and insurance carriers.
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